COVID-19 Updates from Sektor
Sektor is Fully Operational
We are operational and are shipping all orders as normal. We have transitioned most staff to working from home, but orders can still be shipped or collected from our Auckland warehouse (see note below). We have healthy inventory of most products available for immediate supply.
Collecting Goods from our Auckland Warehouse
If you have nominated that you would like to collect goods, we will email you a confirmation when the goods are ready for collection. Please ensure that the person collecting the goods has a copy of the confirmation email and ID / Licence before they come to our warehouse. A photo from a mounted webcam will be taken of the collector’s ID, instead of a signature, to ensure a no-contact process.
Collection of goods via reception is not available at this time – please proceed directly to our warehouse collection point.
Collections times:
Monday to Friday, 8:30am - 4pm
Contacting our Team
You can still contact us on our office phone numbers, however, you may prefer to contact our sales staff directly on their mobile phones. The mobile phone number of your account manager is displayed when you are logged into our website.
Supply Chain Delays
We are receiving regular updates advising of manufacturing and shipping delays for many products. Accurate and detailed information is not always available as a result of the rapidly developing situation, but we are endeavouring to update all ETAs as soon as we are advised. Back order reports are updated with any new ETA information overnight and available via our web portal.
Some products which were previously shipped via air freight can now only be shipped via sea freight. This has seen lead times extended on some products, but we are doing all we can to minimise delays and to keep our customers informed.